Public and Private Hospitals: Outpatients Perceived Health Service Quality in Wuhan City, China


Public and Private Hospitals: Outpatients Perceived Health Service Quality in Wuhan City, China


Raynard Christopher Burnsidea*, Pengqian Fanga and Lali Mwamaka Sharifub

a.School of Medicine and Health Management, Tongji Medical College, Huazhong University of Science and Technology, Wuhan City, Hubei Province, P.R. China; b.Department of Obstetrics and Gynecology, Tongji Medical College Huazhong, University of Science and Technology, Wuhan City, Hubei Province, P.R. China


International Research Journal of Public Health-2D code

We investigated the perceived health service quality provided by public and private hospitals in Wuhan City, China. We focused on Tertiary level hospital institutions to provide a glimpse into the current perceived service quality among public and private hospitals. A cross-sectional random study was conducted at both public and private hospitals in Wuhan City, China between January and June 2018. A sample size collected consisted of 428 outpatient respondents. IBM SPSS Statistics 22.0 software was used to enter and analyzed data. Out of the 428 questionnaires collected, 400 was used for the study. 200 from the public hospitals and 200 from the private hospitals. More than half of our respondents were females when compared to the male counterpart. The gynecology department had the largest patient visits while the nephrology department had the lowest in patient visits. Overall perceived service quality was higher in the public hospitals than the private hospitals. China health service transformation is currently on-going, a greater understanding for further research should be conducted on the perceived service quality between public and private hospitals to better understand the existing health service quality and provide practical strategies to enhance the delivery in health service quality across all hospital types.


Keywords:perceived service quality, healthcare, health service, SERVQUAL, public and private hospitals

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How to cite this article:
Raynard Christopher Burnside, Pengqian Fang and Lali Mwamaka Sharifu. Public and Private Hospitals: Outpatients Perceived Health Service Quality in Wuhan City, China. International Research Journal of Public Health, 2018; 2:16. DOI:10.28933/irjph-2018-09-0301


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