LIBRARIANS’ COMPETENCIES AND STUDENTS SATISFACTION WITH INFORMATION SERVICES IN UNIVERSITY OF UYO LIBRARY


LIBRARIANS’ COMPETENCIES AND STUDENTS SATISFACTION WITH INFORMATION SERVICES IN UNIVERSITY OF UYO LIBRARY


Luqman Ayanlola Atanda1 and Etido Udoeduok2

1Federal University Otuoke Main Library, Bayelsa State, Nigeria.
2University of Uyo, Uyo, Akwa Ibom State, Nigeria.


Global Journal of Library and Information Science

The study investigates librarians’ competencies and students’ satisfaction with information services in University of Uyo Library. Three objectives, three research questions and three hypotheses were formulated for the study. The study covered University of Uyo library. Ex-post facto research design was used for the study. The population of the study comprised 1,855 registered users in the University of Uyo Library during the 2016/2017 academic session. The sample size of the study was 185 respondents using 10% of the total population. Simple random sampling techniques were used to select sample size for the study. The data collected were analyzed using mean and standard deviation for all the three research questions; while t-test were used for test the three null hypotheses. The finding of the study shows that there is a significant influence of librarians’ knowledge of information resources on students’ satisfaction with information services. There is a significant influence of librarians’ technical skills on students’ satisfaction with information services. There is a significant influence of librarians’ interpersonal skills on students’ satisfaction with information services. The study was recommended that the Librarians should be well grounded in the knowledge of information resources that exist not only in academic library but other libraries and information centres in order to effectively serve the library community and create effective referral. Librarians as a matter of urgency should strive to develop themselves in information literacy and information technology as these are important in the present knowledge economy in order to remain relevant as information service provider and this can be gotten through continuing education, workshops, seminars and conferences. Librarians should always wear a friendly outlook in the discharge of their duties in order to create a positive environment for collaboration that will engender maximum use of the library resources to the satisfaction of the information need of the community of users.


Keywords: Librarians; Competencies; Students Satisfaction; Information Services; University of Uyo; Library.


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How to cite this article:
Luqman Ayanlola Atanda and CE- tido Udoeduok. LIBRARIANS’ COMPETENCIES AND STUDENTS SATISFACTION WITH INFORMATION SERVICES IN UNIVERSITY OF UYO LIBRARY. Global Journal of Library and Information Science, 2019, 2:12.


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