Library Services Provision and Satisfaction: A Correlation Analysis

Library Services Provision and Satisfaction: A Correlation Analysis

Onanuga Ayotola1, Issa, Abdulwahab2

1Osun State University, Osogbo, P.M.B. 4494, Osun State, Nigeria
2University of Ilorin, Ilorin, P.M.B. 1515, Kwara State, Nigeria

Global Journal of Library and Information Science

This study explores sources of information, services rendered in the library and the correlation between library services provision and satisfaction. It has been observed that postgraduate students hardly patronise the library though some of the underlying causes of this low patronage have been documented, yet there were no sufficient explanations as to whether these causes affected their level of satisfaction. Therefore, the main objective was to investigate the correlation of library services provision and satisfaction of postgraduate students in universities in South-west, Nigeria. This study adopted a survey research method with target population of all postgraduate students in selected universities in South-west, Nigeria. Stratified random sampling technique was adopted and questionnaire was used as the instrument for data collection. The correlation of library services provision and satisfaction examined revealed that achievement of high level of satisfaction of postgraduate students depends on the provision of quality library services. The study concluded that printed and electronic sources of information were provided with some services to satisfy the information needs of the postgraduate student.. Based on the aforementioned, recommendation was made to complement the provided services with inter-library loan, current awareness service, selective dissemination of information, and regular orientation for greater satisfaction.

Keywords: Library Services Provision, User satisfaction, Postgraduate Students and South-west Universities.

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How to cite this article:
Onanuga Ayotola, Issa, Abdulwahab.Library Services Provision and Satisfaction: A Correlation Analysis .Global Journal of Library and Information Science, 2020, 3:19


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