The relationship of the professional quality of life and coping strategies of staff and volunteers working with refugees in resettlement


The relationship of the professional quality of life and coping strategies of staff and volunteers working with refugees in resettlement


Dr. Kalumbula, K. and Dr. Stones A.
NorthCentral University, San Diego, California, USA, SCHOOL OF SOCIAL AND BEHAVIORAL SCIENCES.


International Journal of social research

Compassion fatigue (CF), a combination of burnout (BO) and secondary traumatic stress (STS), is common among helpers who are exposed to indirect trauma; therefore, it affects their quality of life (QOL). Professional Quality of life (ProQOL) and Coping Orientation to Problems Experienced (COPE) are identified as essential constructs in understanding health or quality of life of helpers working with survivors of trauma. The purpose of this quantitative, correlation study was to investigate the relationship between professional quality of life and coping strategies of helpers who interact with individuals from the refugee background in resettlement. Data were collected via an online survey link distributed through gatekeepers of the refugee resettlement agencies to measure the relationship, if any, between QOL and coping strategies utilized by helpers working with people from a refugee background and to increase understanding of the types of coping strategies helpers can use to facilitate better work environment, better professional quality of life, and slower burnout rates so as to contribute to the theory of migration, traumatology, and professional quality of life. Participating helpers indicated their preferred coping strategies and their quality of life which were calculated using SPSS version 24 for Windows. There was a strong positive correlation (p>.05) among dimensions of the ProQOL and coping strategies. Most helpers reported average to high compassion satisfaction (CS) and low BO and STS. The findings suggest that teaching and increasing awareness of these predictors might positively influence the QOL of helpers of refugee background populations.


Keywords:  Relationship; The professional quality of life; Coping strategies

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How to cite this article:
D r. K alum bula, K . an d D r. Stones A. The relationship of the professional quality of life and coping strategies of staff and volunteers working with refugees in resettlement. International Journal of Social Research, 2019; 3:35. DOI: 10.28933/ijsr-2019-09-1305


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